Terms and Conditions

 

Please make note of the following terms and conditions and read them carefully. These user terms are a legal document and on your booking with Alissa, you agree to be bound by these user terms. 

Travel/Parking Fees
Mobile service only from 2759. Travel fees start with a $10 flat rate and $1.50/km from a 10km radius. In the event that any motel/hotel and street parking fees are incurred as a result of the location of the appointment, these will be passed on to the person scheduling the appointment.

Booking Deposits
On confirming your bridal booking and invoice received, a 20% non-refundable deposit is required to secure the booking. This will be deducted from the total cost of your package. The remaining balance of your package is due in cash on the day or by bank transfer three business days prior to the event (details supplied upon request).

Alissa allows for a seven day cool-off period after a scheduled bridal trial to reserve a wedding date for the bride. Bridal trials do not guarantee a booking for your wedding date. If no deposit or confirmation is received within this cooling-off period, Alissa reserves the right to allocate this date to another prospective client.

All wedding deposits are non-refundable.

Payments
Customers are required to pay the full cost of the makeup and/or hair service in cash on the day.

If a bank transfer is the preferred payment of choice, the full cost of the service is to be paid three business days prior to the event (details supplied upon request). 

Refunds
Alissa does not offer refunds for any completed service(s). Therefore if you are in anyway dissatisfied, the onus is on the client to discuss with Alissa while she is on location.

If a bank transfer payment has been made prior to a cancelled appointment a full refund will be made. 

Cancellations
You are asked to kindly give a minimum of 48 hours notice if you wish to cancel or change an appointment. 

Punctuality
Customers are required to ensure that they are on time for their booking. Due to the nature of scheduling, Alissa can not extend your appointment time. If you are late to a booking without sufficient notice, Alissa reserves the right to cancel your appointment.

Extra People/Guests Wanting Styling
If any additional people require makeup or hair styling on the day, but are not scheduled for an appointment, this is not a problem providing there is time. Payment can be made in cash. 

Other
Alissa or any other artist working with her, are not, under any circumstances, responsible for any allergic reactions to products used. It is the responsibility of the client to notify Alissa if you have sensitive skin or have any known allergies. You are more than welcome to bring your own product(s) that you are familiar with and Alissa or one of her team members will be happy to use what you have provided.

On the rare event that Alissa should be unable to fulfil your booking, Alissa reserves the right to cancel, refer or transfer your booking at any point to another reputable and competent artist.